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Q: Do you sell paintings or prints?
A: We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.

Q:Please explain how your “Buy 1 Oil Painting Get 1 Free” sale works?
A:Simply select any two oil paintings from our huge selection of over 50,000 hand-painted oil paintings displayed on our website ,in any size or any price,it is totally your choice. Whichever is the most expensive oil painting, that would be the one you would pay for and the lower priced oil painting would be absolutely free. Please note any framing options you select would be additional. The more oil paintings you order, the more free oil paintings you will receive. There are no quantity limits on this amazing sale.

Q: Are your reproductions copyrighted works?
A: Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. There's no need to worry about copyright infringement. If you find on our database a work of art which you suspect as being unlicensed, please notify us immediately.

Q: What's the biggest size I can order?
A: As you'll see on our order form, our largest paintings are 120 inches by 120 Inches (3 meters by 3 meters). However, if you have a special request, our artists can work on even much larger canvases.

Q: Most of your sizes are similar height:width ratios. Can I order something different?
A: Yes. You can request paintings in any size you want. Some customers like to follow the painting's original aspect ratio, keeping the original relation between the painting's length and width. If the size you need does not match the painting's original aspect ratio our experienced artists will extend or reduce some of the painting's background to achieve the best possible result. We can also reproduce detail paintings of a larger original, e.g. Mona Lisa's smile, or a part of the Sistine Chapel. Our artists are very flexible and there is not limit to what they can do. Just let us know what you want.

Q:  I have a photograph. Can you paint it?
A: Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits recreate wedding photos and even paint beloved family pets. Here is a detailed description of our portrait services.
We have experience adding detail to a painting from multiple photographs. Perhaps it's detail for a family crest, the writing on a sweatshirt or just a hairstyle. Our artists can use the details that you provide to make your painting capture even more details than the original photograph did.

Q:Can you paint other not listed here?
A:Yes.That’s a frequent request from our customers.You nedd to e-mail us the images or click here.

Q: What do I pay for shipping?
A: We offer free shipping on all orders to worldwide.

Q: Are the paintings delivered framed or unframed?
A: All the paintings are delivered unframed. To make sure that the paintings are well protected during the shipping process, we use bubble and Hard tubes which are specially designed for shipping oil paintings for package.

Q: How long before I receive the painting?
A: Between two and three weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 7 and 15 business days creating your masterpiece. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you've approved the painting, we'll ship it to you immediately. Shipping can take five to six days. When you order your painting, we'll send you a detailed timeline that shows when you'll see a sample and when you'll receive your painting.

Q: What methods of payment do you accept?
A: We accept PayPal Secure Payment, which is the safer and faster way to make an online payment. You can make the payment via PayPal by your credit card or PayPal account.

Q: what is you return policy?
A:In the process of production of your order can not cancel.our return policy is very simple:if you are not happy with a purchase that you made on our site.you can return it to us within 30 days of the order date.as soon as it arrives,we will issue a refund.please note:we do not reimburse the outgoing or return shipping charges and production costs unless the return is due to a defect in quality.

Q: What if my painting is damaged during shipping?
A:NOTE: After you receive your paintings,if there would be any damages of the paintings or you are dissatisfied with the paintings, please take some digital pictures of it/them and send to our email. We need to identify what causes these damages or problem so as to improve our future works.Thank you for your cooperation.

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